How subscription cancellations, billing changes, refunds, trials, and free grants are handled.
Free trials are temporary access periods. Trial limits and duration may vary by configuration, promotion, or account status.
You may cancel a paid subscription through the billing portal when available or by contacting support. Cancellation usually prevents future renewals but does not automatically refund already-paid periods.
Refund requests are reviewed case by case. Eligibility may depend on usage, billing date, provider rules, duplicate charges, technical issues, or account status.
Plan upgrades or downgrades may affect account limits and access immediately or at the next billing period depending on the payment provider and subscription configuration.
If a payment fails, Stardex may retry billing, notify the account email, apply a grace period, limit access, or pause service until billing is resolved.